When you’re a small to medium sized company, affording everything that keeps your business growth at optimum levels can be quite a challenge. From wages to services, running an SMB takes a daily effort. So what happens when your company needs affordable computer service? Cirrus IT Solutions’ help desk services can help with just that, and not only are our services professional, but affordable too.

We provide many things to assist your company. When you have problems with anything computer related, we’re on standby to solve your problems immediately and without charging you monstrous fees to do so. Our Help Desk averages a 77% first contact resolution.  We will encourage you to pick up the phone and call our Help Desk when you have an issue.  But remember we are local, and right down the road in Alcoa, Cirrus IT Solutions is here to help you.

Cirrus IT Solutions’ tech support doesn’t end there. Here are a few more excellent benefits:

  • An incredible knowledge base – We can help you with just about anything computer related, and when we can’t, we’ll find someone who can.
  • Increased productivity – With significantly reduced downtime, you’ll see an increase in how much work gets done by your employees.
  • Trained Support Staff – Our technicians receive regular training, coaching and quality review to sharpen their skills continuously, and they’re backed by a team of professional supervisors to ensure consistency and unmatched service delivery.

Help Desk Support Includes:

  • Microsoft and Apple desktop operating systems
  • Thin clients and virtual desktop infrastructure (VDI)
  • E-mail applications and browsers
  • Microsoft Office and documented third-party applications
  • Hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
  • Virus and malware infections

So if you need quality help desk services in East Tennessee, contact Cirrus IT Solutions today to find out more.